Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that looks like in practice.

Information You Provide Directly

When you sign up for our learning programs or contact us, you share information voluntarily. This typically includes your name, email address, phone number, and sometimes your current employment situation or financial goals. If you enroll in paid programs, we'll also collect billing information and payment details through secure payment processors.

Automatically Collected Information

Like most websites, we automatically gather certain technical data when you visit quazentora.com. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar tracking technologies to understand user behavior and improve your experience.

Information From Third Parties

Sometimes we receive information about you from other sources. If you find us through a partner organization or referral program, they may share basic contact details with your permission. We also use third-party analytics services that provide aggregated data about website traffic and user engagement.

How We Use Your Information

Your data serves specific purposes related to delivering and improving our services. We don't use your information for unrelated marketing or sell it to third parties.

• Delivering our educational programs and responding to your inquiries
• Processing payments and managing your account access
• Sending program updates, course materials, and relevant educational content
• Improving our website functionality and user experience
• Analyzing program effectiveness and student outcomes
• Meeting legal obligations and protecting against fraud
• Communicating about new programs that match your stated interests

We base our data processing on several legal grounds under Australian privacy law, including your consent, our contractual obligations to you, and our legitimate business interests in providing quality educational services.

Data Sharing and Disclosure

We're selective about who we share your information with. Here's the complete picture.

Service Providers

We work with trusted third-party companies that help us operate our business. This includes payment processors, email service providers, hosting companies, and analytics platforms. These providers only access the information needed to perform their specific functions and are contractually required to protect your data.

Legal Requirements

We may disclose your information when required by Australian law, in response to valid legal processes, or to protect the rights and safety of quazentora, our users, or others. This might include cooperating with law enforcement or responding to court orders.

Business Transfers

If quazentora is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

Data Security Measures

Protecting your information is a priority. We implement multiple layers of security to prevent unauthorized access, disclosure, or loss.

Our security measures include encrypted data transmission using SSL/TLS protocols, secure server infrastructure with regular security audits, restricted employee access to personal data on a need-to-know basis, and regular backups to prevent data loss. Payment information is processed through PCI-compliant payment providers and never stored on our servers.

While we take security seriously, no online system is completely invulnerable. We continuously monitor for potential threats and update our security practices as new risks emerge.

Your Privacy Rights Under Australian Law

The Privacy Act 1988 and Australian Privacy Principles give you significant control over your personal information. Here's what you can do.

To exercise any of these rights, contact us using the details at the end of this policy. We'll respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

Withdrawing Consent

If we're processing your data based on consent, you can withdraw it at any time. This won't affect the lawfulness of processing before withdrawal but may impact our ability to provide certain services.

Data Retention

We don't keep your information longer than necessary. Our retention periods depend on the type of data and why we collected it.

Account information and course enrollment records are retained for seven years after your last interaction with us, primarily for financial record-keeping requirements. Marketing communications data is kept until you unsubscribe. Website analytics data is aggregated and anonymized after 26 months. Payment transaction records are maintained for seven years to comply with Australian tax law.

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify you.

International Data Transfers

Your information is primarily stored and processed in Australia. However, some of our service providers operate internationally, which may involve transferring your data overseas.

When we transfer data internationally, we ensure adequate protection through approved transfer mechanisms. This includes using providers that comply with recognized international privacy frameworks and implementing contractual safeguards.

Countries where your data may be processed include the United States (for cloud hosting and email services) and the European Union (for certain analytics tools). We only work with providers that meet Australian privacy standards.

Children's Privacy

Our services are designed for adults seeking professional development in income optimization. We don't knowingly collect information from anyone under 18 years of age.

If you believe we've inadvertently collected information from a minor, please contact us immediately so we can delete it from our systems.

Marketing Communications

We'll send you marketing emails about new programs, resources, and updates if you've opted in or if you're an existing customer and the content relates to similar services.

Every marketing email includes an unsubscribe link. You can also manage your communication preferences through your account settings or by contacting us directly. Unsubscribing from marketing emails won't affect essential service communications related to programs you're enrolled in.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before sharing new information with us.

Complaints and Concerns

If you have concerns about how we handle your personal information, we want to hear from you. Contact our privacy team using the details below, and we'll investigate your complaint promptly.

We aim to resolve complaints within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).